“To enhance the service level of the hospitality industry to world class expectation”
“We don’t just meet the standards of service, we raise them”
• Administer an effective, credible and responsive system to analyze the service standards of the hospitality industry
• Provide information to worldwide travel agents and travellers with recommended hospitality outlets for better service experience
• Provide world class service development systems
• Bring to the world a portfolio of quality services that anticipate and satisfy guest’s desires and needs
Passion Success of service is not a gift, it is earned via ferocious work ethics, perseverance and discipline
Contribution Care more than necessary, so you can deliver more than expected in the service
Motivation Work until your idols in the service industry, become your competitors
Determination It is not how good you are, It is how much better you strive to be, more than the guests could ever expect.
GOALS AND OBJECTIVES
• Help the hospitality outlets to maintain their service standards at the highest level all the time.
• Analyze the service standards of hospitality outlets and inform them on their service standards and guide them to improve their standards
• Discuss and communicate on the nature and role of the service with the management of the hospitality outlets
• Sustained analysis will assist the management of the hospitality outlets to maintain their standards
HOW IT HAPPENS?
COLOMBOSS EXPLORERS will visit the hospitality outlets around the world and observe purely only on service standards of the same. Ten guidelines will be followed to analyze the service standards.(See Annexure 1)
Mystery Observations will be carried out to acquire the real service standards of the hospitality outlets. Explorers will use spy cameras and recorders to record service standards as evidence to show to the management of the particular hospitality outlet on request. Selected ‘exceptional service’ performance and videos will be shown in the COLOMBOSS AWARDS CEREMONY to convey the gathering on the service standards expected by the COLOMBOSS EXPLORERS. Videos will not be uploaded to social media or video sites on web.
COLOMBOSS CERTIFICATES AND AWARDS
All the nominees will be selected by the COLOMBOSS EXPLORERS during their mystery observations. Selected nominees will be reviewed by the panel of judges to select the winners. All the winners will be awarded with a COLOMBOSS CERTIFICATE OF BRILLIANCE for excellent service.
COLOMBOSS WEBSITE & COLOMBOSS APP
COLOMBOSS WEBSITE & APP is developed to convey the message of service standards of the hospitality outlets via mobile. Anyone who uses smart phone will be able to use the APP to identify COLOMBOSS APPROVED hospitality outlets. COLOMBOSS explored hospitality outlets who have reached more than 75% service standards marks, are published in the WEBSITE & the APP and lower service standards outlets will be informed confidentially in a document to the top management explaining why they are not on the list of approved, without tarnishing their image at the same time. But COLOMBOSS encourages them to train and develop their associates to reach COLOMBOSS standards to get more business from worldwide travel agents and travellers.
COLOMBOSS EXPLORERS will send the listed recommended hospitality outlets to worldwide travel agents to ensure their clientele receive better service during their visits.
HOW TO IDENTIFY COLOMBOSS RECOMMENDED HOSPITALITY SERVICE OUTLETS
Any visitor to the COLOMBOSS.com website can go to the search column and look for the standard of service of the property that they are planning to visit. If the property does not have the SEAL OF APPROVAL of COLOMBOSS, that may be due to two reasons.
1) COLOMBOSS has not explored the property yet
2) Service has not reached the standards of COLOMBOSS
COLOMBOSS Explored and Recommended properties can be identified with following "Recommended Seal"
All the hospitality outlets can check with the ADMIN of COLOMBOSS whether their properties are explored by the same. If the answer is “NO”, they can invite the COLOMBOSS to visit their property and evaluate the standards of the service.
Message to Hotel Owners and Managers.
ADVANTAGES OF THE POSSESSION OF SEAL OF APPROVAL BY COLOMBOSS.COM
• Worldwide travel agents and travellers are assured your establishment is one of the best service providers in the region.
• Your establishment will be highlighted amongst competitors.
• Your establishment will be nominated to the REGIONAL COLOMBOSS AWARDS
• COLOMBOSS EXPLORERS will identify exceptional service providers of your establishment and nominate them to the REGIONAL COLOMBOSS AWARDS.
• If the service standards are not up to the expected level of the COLOMBOSS EXPLORERS, we will submit a professional feedback confidentially to the senior management of your establishment, without tarnishing the image of your business at the same time. Management can then concentrate on highlighted service issues and train the team ready to invite COLOMBOSS to revisit.
• Your staff will be motivated if you invite COLOMBOSS to experience their talents. They get an opportunity to be nominated to COLOMBOSS AWARDS.
• Latest trend amongst travellers is to go through COLOMBOSS EXPLORED list before they select a hotel or restaurant for their entertainment. Don’t be left out!
• Selected popular Online travel agencies Ex: Agoda,Booking.com,Expedia,Hotels.com etc are affiliated with COLOMBOSS.
• COLOMBOSS Recommendation cannot be faked, Cannot be bought, Competitors cannot influence, It is REAL.